Returns & Refunds Policy
* Notes
- Any sales query should be sent to us at sales@yofresh.co.uk
- All reports must be made within 24 hours of receiving the order.
- Provide as much detail as possible which will help us resolve the issue faster (including photographs that clearly show the problems).
1) Incorrect Order Received
We take great care when packing your order to ensure that the orders are fulfilled properly and our robust quality control system helps maintain optimal accuracy in all aspects of our operations. If we by any chance send the incorrect order or make any mistake with the contents of your order, then please get in touch with our sales team and we will be happy to make things right. We can refund your account accordingly or send out a replacement of the items. Please have as much detail as possible and also include photographs of the items received, to the email you send to us. Note that you must let us know within 24 Hours of the items being delivered to you.
2) Damaged Box or Product
If your box is damaged or seals broken on arrival, please let us know so we can sort this out. This information will also help us to improve our services to you.
3) Cancellation Rights
Your statutory rights are not affected. However as our products are classed as perishable products, you can only cancel your order before the order has been dispatched.
Same applies with any updates to your order, including change of delivery address. No changes can be made to your order when it has been dispatched.